We would like to take this opportunity to thank you for visiting Rowley Municipal Lighting Plant's website, hereafter referred to herein as “RMLP”, “we,” “us” or “our.”
HOW WE PROTECT PERSONAL INFORMATION
We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized disclosure, use, alteration or destruction of any personal information you provide on this website. This website is protected by a Secure Sockets Layer (SSL) protocol, however, we strongly encourage you to keep your Account Number, any financial and password information confidential in any electronic communications with us. Our partner, UNIPAY does provide a secure SSL environment while performing online bill pay. If for any reason whatsoever you feel your Account Number or Password have become compromised, please contact us immediately by phone, in person or by mail.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION AND WHY WE COLLECT IT
Please note that certain personal information must be supplied in order to establish a service account. We use this information to provide service to you and to invoice you for services provided.
CONFIDENTIALITY & EXCEPTIONS
QUESTIONNAIRES AND SURVEYS
On some occasions upon entering our site, you may be asked to complete either an online survey or questionnaire. These surveys and questionnaires will deal with your opinions, attitudes, interests, and more generally about your activities online. It is important that you answer these surveys and questionnaires accurately for they represent our only means to improve our services offered through our websites. Any personal information gathered from your participation in questionnaires or surveys through any one of our sites will not be kept unless you agree to provide us with that information.
REVIEW OF AND CHANGES TO YOUR PERSONAL INFORMATION
Please call us or visit. Do NOT include any sensitive or confidential information in an email or fax communication. You may also include the information inside any payment envelope.
For residential and business customers, you may use the following telephone number: (978) 948-3992.
A WARNING ABOUT E-MAIL THAT WE SEND AND A WARNING ABOUT “PHISHING”
If you receive an e-mail or telephone call requesting any of this information, it is likely that you have received an attempted theft of your identity commonly called “phishing.” Likewise, if you receive an e-mail urging you to login to your account and provides you with a link to the login page, it is also likely that you have received a “phishing” attempt. In either case, you should bring the e-mail to the attention of our office at (978) 948-3992.
For more information about “phishing,” you should visit the Federal Trade Commission’s website at www.ftc.gov.
THIRD PARTY LINKS
If you choose to e-mail us through the “Contact Us”, "Comments & Questions" or other links on this site, you will be asked to provide information such as your name and e-mail address so that one our employees can respond to your questions and comments. PLEASE DO NOT PROVIDE ANY CONFIDENTIAL OR SENSITIVE INFORMATION via email. If however, you wish to submit your questions or comments via U.S. Mail they may be sent to:
Rowley Municipal Lighting Plant
Attn: Customer Service
PO Box 355
Rowley, MA 01969